Customer Service Seminars - Better reimbursement begins with better order taking by customer 
service representatives. It is essential customer service knows what it takes to get paid for services.

_1. Educating the referral source about DMERC medical policies (1 hour).
_2. The do's and don'ts of DMERC CMN completion ( 1 hour).
_3. Managed care (2 hours).
_4. Reimbursement update (1 hour).
_5. Enteral nutrition (3 hours).
_6. Customer service and revenue qualification techniques (1 - 2 hours).
_7. Excellent service - The first step in improving collections ( 4 - 5 hours).
_8. Home infusion therapy - Coverage and billing strategies (6 hours).
_9. HME coverage and billing strategies for the year 2000 and beyond (4 day program).
10. HME documentation audit and billing workshop (6 hours).
11. Breathe easy: Six strategies to improve inhalation drug and Nebulizer claims (1 - 2 hours).
12. Verifying eligibility and benefits in an electronic age.

______P.O. Box 19659, Fountain Hills, AZ 85269 _______Phone: 480-837-3229